The Careerist - Communication Frameworks

Framework	Example line you could say	Link
Feel Felt Found	I understand how you feel about the price. Others felt the same at first. They found that the long term savings more than covered the initial cost.	www.sellingandpersuasiontechniques.com/feel-felt…
Recognize Reframe Redirect (3 R’s of rumination)	I recognize that your mind keeps going back to that mistake. Let’s reframe it as one data point, not your whole story, and then redirect your attention to what you can do today.	www.facebook.com/EatingDis…
Pause Probe Present	I hear your concern, so I will pause before answering. What specifically worries you about implementation? Once I understand that, I can present the most relevant option.	www.linkedin.com/posts/chu…
Empathize Educate Empower	I understand why this change feels risky. Let me explain how the process protects your rights. Then you can choose the option that gives you the most control.	niwaplibrary.wcl.american.edu/wp-conten…
Acknowledge Validate Clarify Respond	I appreciate you raising that issue. It is a reasonable concern. Can you clarify which part is most problematic? Once I understand that, I can respond with a specific fix.	salesloop.io/blog/obje…
Listen Reflect Guide	I hear that you are frustrated by the lack of progress. It sounds like the unclear priorities are the main blocker. Let us walk through your tasks and I will help you choose the next two steps.	www.teencoachcanada.com/oneononec…
ABC Method: Acknowledge, Bridge, Close	I understand you are busy. That is exactly why we designed this to save you time. If we start with a short pilot next month, we can close the full rollout once you see the results.	www.europeanbusinessreview.com/how-to-ma…
AAA: Acknowledge, Align, Assure	I agree this situation is frustrating. I am on your side and want the same outcome you do. Here is what I can do now to make sure we resolve it quickly.	www.yarno.com.au/blog/how-…